Archive for January, 2011

30
Jan

How much time are you wasting because of inadequate technology or lack of technical training? I became keenly aware of this with a nearly four-year-old laptop that became painfully slow and didn’t play nicely with anything. The dreaded hourglass caused a great deal of “colorful language” muttered beneath my breath. I delayed the purchase of a new laptop to defer the expense until I could no longer tolerate how much time I was wasting just to complete simple projects. Plus my husband couldn’t stand my mutterings anymore.

Workers struggle with outdated software, wasting time in creating workarounds. Recipients of emails from other companies have to ask for a resend of the document saved to an earlier version of Office because they’re several versions behind and can’t open the attachment. That’s a time waster for both the sender and the recipient.

Sometimes software is designed for great record keeping but has a productivity drain on people down the line because there’s so much more inputting. Are you looking at the entire work flow? Where is the time of your sales people better spent—out on the floor selling or in a back room inputting data?

How about training? Frequently new equipment or software is purchased with no training offered to the team. The attitude is “figure it out on your own.” What a waste of time to have people stumbling around with online help or calling your tech people who are already overloaded.

Our businesses are dependent on technology. Make sure you’re asking the right questions when you look at your equipment and software needs. Too often we delay the expense without asking what it’s costing us in lost productivity and revenue by not upgrading and getting our teams properly trained.

(What’s your biggest technology frustration? Post a comment.)

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Category : Uncategorized | Blog